Agile - Recruitment process outsourcing

For organisations that are growing fast, hiring constantly, or simply tired of recruitment eating their team's time and budget; this one's for you.

If your hiring managers are stretched, your HR team is drowning in requisitions, or your current process just isn't delivering the quality or speed you need, Agile RPO takes it off your plate entirely. We step in as your recruitment team; flexible enough to scale up when you're hiring in volume and scale back when you're not, adapting in real time to what your business actually needs. No lock-in. No waste. Just a recruitment engine that moves as fast as you do, continuously improving with every hire.

Perfect for: high-growth businesses, companies with consistent hiring needs, and HR teams that need backup.

WHAT WE OFFER:

Contractor & Compliance Management

Contingent workforces carry a layer of risk most businesses only partially see, especially as obligations like Payday Super continue to evolve. Through Lean MSP, our contractor and compliance framework powered by Reel, we bring onboarding, timesheets, and compliance documentation into a single portal, so nothing is tracked on a spreadsheet or missed in an inbox. This means your contractors are managed with the same rigour and visibility as your permanent hires, reducing risk and giving you one less thing to worry about.

Stakeholder Visibility & Reporting

We prioritise clear and open communication channels between all parties involved in the recruitment process, backed by powerful, data-driven reporting. Our Agile RPO framework gives stakeholders complete visibility into candidate progress, decision-making, and strategy adjustments, while our reporting tracks recruitment metrics, uncovers underlying trends, and measures the effectiveness of every campaign. Together, they create a collaborative environment where every decision is guided by real insight, not guesswork.

Branding and White Labelling

Our Agile RPO solution is fully customisable to reflect your unique brand identity. We understand the importance of a cohesive brand experience, which is why we offer white-labelling of all systems, templates, and communications. This ensures that every aspect of the recruitment process feels inherently 'yours,' reinforcing your employer brand to both candidates and stakeholders.

Lean - Contingent workforce management

For organisations managing a contingent workforce that's becoming more complex, more costly and harder to keep track of - this is where the chaos stops.

If you're juggling multiple suppliers, struggling with compliance visibility, spending too much on contractor management or just not getting the value you should from your temporary workforce, Lean MSP gives you back control. We take on the management of your entire contractor and temp workforce - streamlining the process, reducing cost, improving quality and making sure every part of your contingent workforce is working as hard as it should be. Less admin. Less risk. More results.

Perfect for: organisations with growing contractor workforces, businesses managing multiple staffing suppliers, and teams that need compliance and cost visibility.

WHAT WE OFFER:

Servicing Your Contractors

We provide exceptional management and support services tailored specifically for contractors. Our approach ensures that all contractual staff are fully supported from onboarding through to the completion of their assignments, enhancing satisfaction and productivity. Our service includes a dedicated Contractor Community Care Manager who provides regular check-ins, performance feedback sessions, and continual engagement to maintain high morale and retention rates among contractors.

Reporting

Our Lean MSP framework incorporates detailed, transparent reporting that allows for better decision-making. With comprehensive insights into contractor performance, expenditure, compliance, and process efficiency, stakeholders can make informed decisions that drive continuous improvements and ensure alignment with business objectives.

Set Up and Implementation

We understand the importance of time in business operations. That’s why our set-up and implementation processes are designed to be as streamlined as possible, ensuring quick integration of our MSP services into your existing systems. This rapid deployment minimises disruption to your business and accelerates the realisation of benefits from your contingent workforce.

With TORC’s Lean MSP, you’re able to elevate your contingent workforce management to new levels of efficiency, ensuring that every resource is optimised and every process is streamlined to support your business goals.

Account Managed Recruitment

For any business with hiring needs, whether that's a single role right now or ongoing support across the year.

One role or one hundred, with an internal TA team or without, this is built to flex around you. You get a dedicated Account Manager who genuinely knows your business - your culture, your hiring rhythms, your goals and is backed by a full team of sourcing specialists and recruitment marketers.

We can work alongside your TA team when they're stretched on capacity, or act as your recruitment function if you don't have one in-house. Ad-hoc roles, niche briefs, a steady pipeline, it all fits. We embed ourselves into your world, so every hire is faster, smarter and actually right for you. No revolving door of different consultants. Just a recruiter who gets it, every time.

Perfect for: any business with one or more hiring needs; whether you have an internal TA team that needs extra capacity, or no recruitment function at all.

WHAT WE OFFER:

End-to-End Support

From job brief to offer accepted (and beyond), we manage every step of the hiring process: sourcing, screening, interview coordination, compliance, onboarding, and post-placement support.

Scalable & Flexible Recruitment

Need to hire one role this month and ten next quarter? No worries. Our service flexes with your needs, no lock-ins, just support when and where you need it.

Powerful Reporting

We track, measure, and report on what matters: time-to-hire, cost-per-hire, retention rates, and candidate experience, so you can see real results and make informed decisions.

The Full TORC Experience

For organisations that are ready to stop treating permanent hiring and contractor management as two separate problems and start thinking about talent as one connected strategy.

Full TORC brings everything together. Your outsourced recruitment, your contractor workforce management and your embedded hiring partner; all under one roof, one team and one strategy. No silos. No duplicated effort. No gaps between your permanent and contingent workforce. Just complete visibility, smarter decisions and a talent function that actually works as a whole. It's everything TORC does, working together and it changes the way you think about hiring entirely.

Perfect for: businesses ready for a single, unified talent partner that handles it all.

Why Choose TORC’s Solutions?

Our services are not just about filling positions; they’re about creating partnerships that drive growth, adaptability, and competitive advantage:

TAILORED SOLUTIONS

We go above and beyond one-size-fits-all answers to our customised RPO Provider services, MSP and Account Managed Recruitment services that resonate with your unique brand identity and business objectives.

AGILE AND FLEXIBLE

Using Agile methodologies, we ensure that our RPO Provider services, MSP and Account Managed Recruitment solutions respond swiftly to the changing recruitment landscape, offering you the flexibility to scale as your business evolves.

EFFICIENT AND LEAN

Our MSP model applies Lean principles to streamline processes, eliminate inefficiencies, and maximise the value of your contingent workforce.

TECHNOLOGY-DRIVEN

Leveraging Reel, our own recruitment technology, we enhance visibility and efficiency, ensuring every decision is data-driven and strategy optimised for success.

Key features

Account Management

Dedicated account management ensures personalised service and support tailored to your specific recruitment needs.

Account Management

TORC’s experienced Account Managers are some of the best reviewed in the industry. Their role is to coordinate recruitment efforts, ensure processes are followed and deliver great service. Your Account Manager can be based onsite with you full time, part time or can just be there when you need them: its up to you. Your Account Manager will act as your primary point of contact and will manage the efforts of the rest of the Account Team.

ATS supply and administration

We provide and manage Applicant Tracking Systems (ATS) to streamline your hiring process, from job posting to candidate tracking.

ATS supply and administration

We can supply an applicant tracking system to manage the recruitment workflow and to store applicant details. The data is yours, we just administer on your behalf. The software can manage downstream agencies, produce powerful reports and has automated workflows customised to your brand and ways of working. It can be integrated with your other core systems. If you have your own ATS we are able to administer that on your behalf if required.

Induction and onboarding outsourcing

Our outsourcing solutions simplify the induction and onboarding process, ensuring new hires are effectively integrated into your team.

Induction and onboarding outsourcing

Most companies let themselves down with their onboarding process. We ensure, that for you, this critical stage is managed in style. We work with you to design an onboarding workflow that doesn’t just suffice, it exceeds all expectations. Have your new employees raving about you on their first day! We can use our own Video Induction tool or we can design a process that suits you. You decide. Together we can make first impressions that present you as the amazing company you are.

White labelled My Recruitment Toolkit

Get access to a customised recruitment toolkit that enhances your brand's visibility and consistency across all hiring activities.

White labelled My Recruitment Toolkit

Get access to a customised recruitment toolkit that enhances your brand's visibility and consistency across all hiring activities.

Our award-winning SaaS suite, My Recruitment Toolkit

Key Features:

The Video Jobspec: Offers an interactive overview of your company culture and role expectations. The Video Shortlist: Enables candidate assessments through personalised videos and detailed criteria, providing a deeper insight into applicant fit. The Video Offer: Personalises the offer stage to increase engagement and acceptance rates. The Video Induction: Manages onboarding with a mix of essential documents, interactive workflows and welcoming videos from your team, ensuring a warm start and onboarding experience for your new hires.

Skill testing

Comprehensive skill testing tools to assess candidates thoroughly and ensure they meet the job requirements precisely.

Skill testing

With our advanced skill testing tools, you can rest assured that every candidate not only fits the job description but also aligns with your company's operational standards and values. Our tests are designed to measure a wide range of skills, from technical expertise to soft skills, ensuring that you have a holistic understanding of candidate capabilities. This meticulous approach minimises the risk of mismatches and enhances hiring accuracy.

Kanban software

Utilise our Kanban software for visual project management, enhancing agility and transparency in your recruitment processes.

Kanban software

TORC's Kanban software changes the way you manage recruitment tasks, offering a visual and intuitive interface that simplifies tracking and operations. This tool helps you monitor progress, manage deadlines, and ensure seamless communication among team members, all whilst done in real-time. It's about making your recruitment process as agile and transparent as possible, so you can focus more on strategy and less on administration.

We are able to utilise either Monday.com or Jira, depending on your company’s preferences.

Interview training, design and advisory

We offer expert training and advisory services to help upskill your team and to refine interview processes that improve candidate selection.

Interview training, design and advisory

Our team provide bespoke training that covers everything from question formulation to candidate evaluation, ensuring your team is equipped to conduct effective and insightful interviews. We can provide a range of training modules including:

  • Interview techniques – Behavioural, Competency, STAR, SIDS, Preference Based
  • Bias and Heuristics
  • Flexible working
  • Motivation theories
  • Diversity and inclusion
Enhance your selection process with strategies that have been honed over years of industry experience.

Interview Facilitation

Our team can facilitate interviews to ensure they are conducted efficiently and get you the best possible outcomes.

Interview Facilitation

We can take the helm of your interview process, ensuring each session is not just conducted but curated to deliver maximum insight. Our facilitators are skilled at creating a conducive environment for both interviewers and candidates, which ensures every interaction is focused and fair. One of our team can work with your interviewer or we can BE a stage in your process.

HR Consulting

Leverage our HR consulting expertise to enhance your human resources practices and strategies effectively.

HR Consulting

Transform your HR practices with our expert consulting services. Our team of TORCers bring a wealth of knowledge and innovative strategies, helping you navigate complex HR landscapes and implement effective solutions. Whether it's compliance, employee engagement, or organisational development, our team provides the insights and support you need to thrive.

Culture is our thing, we are one of Australia’s Best Workplaces (according to Great Places To Work), and our team can work with you to share our knowledge.

Employee Attachment Inventory

We utilise a 3rd party product to assess employee attachment at 3 months of employment. This tool greatly reduces drop outs in the first 12 months of employment.

Employee Attachment Inventory

The first 3 months of employment are critical. TORC utilises Sorc HQ’s amazing Employee Attachment Inventory to help you gauge how well new hires are integrating into your company culture. This tool provides actionable data that can help you make adjustments in real-time, ensuring that each new employee feels valued and connected from day one.

Discounted Agile training

Take advantage of discounted Agile training programs to foster a flexible, responsive approach within your teams.

Discounted Agile training

Adaptability is key in today's fast-paced market. Here at TORC, we offer discounted Agile and PMP training and PMI certification via one of our partner companies. These programs teach valuable skills in managing projects effectively, ensuring your workforce is resilient, responsive, and ready for whatever comes next.

Downstream supplier management

Efficient management of downstream suppliers ensures streamlined operations and consistent service quality.

Downstream supplier management

Need help with your supplier management? We can handle that too to ensure that every link in your recruitment chain meets our high standards. Our approach to supplier oversight streamlines your operations and maintains consistency, so you can trust that your recruitment process is smooth and effective.

We are able to compile and manage your PSA of agencies. We are then able to ensure that all candidates receive the same great experience with your company, regardless of source.

Recruitment workflow management

Optimise your recruitment workflow with our management solutions that ensure efficiency and reduce time-to-hire.

Recruitment workflow management

Our workflow management solutions are designed to streamline every step of your recruitment process, significantly reducing time-to-hire and enhancing overall productivity. Our systems can automate processes such as interview booking, contract submission, applicant rejection and onboarding.

Let us help you optimise your operations, so you can focus on what you do best!

Recruitment strategy

Strategic recruitment planning services to align your talent acquisition efforts with your overarching business goals. Strategically drive your EVP via every touchpoiunt with the market.

Recruitment strategy

A strategic approach to recruitment is what sets successful companies apart. TORC provides strategic planning services that align your recruitment efforts with your business objectives, ensuring that your EVP is consistently communicated and every hire not only fills a gap but also moves your business forward towards your goals.

Resource library

Access a comprehensive resource library filled with insights, tools, and templates to support your recruitment activities.

Resource library

Utilise TORC’s library of templates, documents and workflows to build your own recruitment process. Templates can be tailored with your brand and your voice, to ensure that your EVP is consistently communicated and that workflows are effective, without the need to develop your templates from scratch.

Specialist recruitment within core role types

Expertise in specialist recruitment ensures you find the perfect candidates for core roles critical to your business operations.

Specialist recruitment within core role types

When it comes to specialist roles, candidate selection is key. TORC's account managed approach is enhanced by our access to specialist recruiters within our group, including the team at our sister company The Recruitment Company, Australia’s best reviewed specialist recruitment agency. This means that TORC’s RPO solution brings you the service levels gained from an account management approach AND the market depth only available to specialist recruiters.

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6 Signs You Need to Outsource Your Recruitment

In this climate of high economic uncertainty and persistent talent shortages, it’s no surprise 56% of Australian employers continue to report recruitment difficulties - and that’s why many HR and talent leaders explore how to outsource recruitment.

The ultimate guide to RPO – What you need to know

The ultimate guide to RPO – What you need to know

Recruitment process outsourcing, the key to streamlining your hiring process

Finding the right talent for your organisation can be a complex, time-consuming process. However, there is a solution that can simplify and streamline your hiring efforts - Recruitment Process Outsourcing (RPO).

Frequently Asked Questions:

RPO involves outsourcing the entirety or a part of your recruitment processes to an external provider. It enhances your recruiting capabilities and efficiency by leveraging the expertise, technology, and resources of the RPO provider.

An MSP takes on the responsibility of managing your organisation's contingent workforce, including temporary employees, independent contractors, and freelancers. It streamlines all aspects of managing these external workers, from procurement to payroll.

TORC’s Agile RPO service offers stakeholder visibility, powerful reporting, and branding and white labelling options. It emphasises flexibility and quick adaptation to changes in the hiring process.

Yes, our solutions are designed to seamlessly integrate with your current HR systems to ensure a smooth transition and continuous, uninterrupted workflow.

We use advanced skill testing, comprehensive background checks, and in-depth interview processes to ensure only the most qualified candidates are selected. Our approach is continuously refined to align with industry best practices.

As a RPO Provider, our solution is priced based on the level of service required, the nature of the roles and the expected volume of hires. The total price varies but will usually end up significantly cheaper than a standard recruitment arrangement or an internal recruitment model.

Unlike traditional recruitment agencies that often focus on filling specific job openings, RPO providers manage the entire recruitment lifecycle, from job profiling through to the onboarding of new hires, and offer continual process improvement and cost efficiency.

MSP services help reduce the complexities associated with managing a contingent workforce. Benefits include enhanced compliance, improved cost management, increased efficiency, better workforce quality and availability.

Lean MSP at TORC applies Lean methodologies to maximise value and minimise waste in the management of your contingent workforce. This approach focuses on streamlining processes and improving return on investment.

TORC supports a wide range of industries, including but not limited to technology, healthcare, retail, finance, and communication. Our solutions are tailored to meet the unique challenges of each sector.

Organisations looking to enhance their recruitment efficiency, manage cost-effectively, and scale quickly will find our RPO provider services and MSP services beneficial. This includes startups, SMEs, and mid-sized to large enterprises.

let’s TORC!

Are You Ready To Transform Your Recruitment Strategy?

If you’re ready to explore one of our bespoke recruitment solutions that aligns with your vision for growth and innovation, it’s time to TORC with us. Our experts are excited to discuss how we can support your journey and help you make a significant impact in your industry!

Contact us today to begin your journey towards effective and efficient recruitment.

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Lets meet the TORCers

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Dont take our word for it

Dont take our word for it

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The Great Big Recruitment Industry Survey (Contact Centre Edition)

The Great Big Recruitment Industry Survey (Contact Centre Edition)

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Insights & Resources

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Become a TORCer

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Case studies

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TRC Group

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